Butterfly Homes simplifies the process of finding and renting a residential property in Norwich and its surrounding towns and villages. Whether you’re seeking a property in the city, one of the popular suburbs like Eaton or Cringleford, or nearby towns such as Hethersett, Wymondham, Dereham, Attleborough, Watton or Swaffham we’ve got you covered. Our service also extends to hundreds of villages across Breckland and South Norfolk, ensuring a wide range of options to meet your needs.
Once you’ve found a property you’d like to view, please reach out to our lettings team on 01603 870870 to arrange a viewing. Given the fast moving nature of the rental market, we often have pre-booked slots, so it’s best to call as soon as possible to secure your appointment.
When you call to schedule a viewing, you’ll be asked a few simple questions, such as your annual salary, your partner’s salary, whether you receive any benefits, and if you have a guarantor. Having this information ready will help streamline the process and ensure you’re able to move forward with the property if it’s a good fit. Rest assured, this is not an interrogation but a way to efficiently determine your suitability for the property and save you time.
We’re always available to answer any questions you have about the properties you’re interested in or about our lettings service in general.
Once you’ve found a property you’d like to rent, you can submit an offer, including any specific conditions, which we will present to the landlord for consideration.
If your offer is accepted, we will then ask for a holding deposit (typically equivalent to one week’s rent) whilst references are taken up and credit checks are undertaken.
Everyone over the age of 18 will need to be referenced and we engage the services of an independent third party referencing company for this purpose. This reference verifies your identity, conducts a credit check, and gathers relevant references from previous landlords.
All references are obtained on a strictly confidential basis, and tenants will not be entitled to any disclosure of this information.
In the unlikely event that the landlord withdraws the property from the market, your holding deposit will be fully refunded. If you withdraw from the tenancy or fail to pass the referencing process, the holding deposit will be retained.
We require photographic identification from all applicants to comply with the Right to Rent checks mandated by the Immigration Act 2014.
Once all credit and reference checks are completed, we will prepare a tenancy agreement for all parties to sign. You will need to pay your deposit and the first month’s rent two working days before your move-in date. Butterfly Homes will then secure your deposit with the Tenant Deposit Service.
As long as there is no damage to the property, no breaches of the tenancy agreement, and all rent has been paid in full, your deposit will be returned in full at the end of the tenancy.
Before moving into the property, an inventory may be conducted, and you will usually receive a copy by email within three days of your move in date. Please review it thoroughly and inform us of any issues within seven days. You can confirm your approval by email or send us a signed copy via scan.
On your move in day, you’ll need to collect your keys from Butterfly Lettings, which is conveniently located in Eaton opposite Waitrose.
It’s important to inform the utility companies that you are now responsible for the bills and contact the local council to arrange payment of Council Tax. While the landlord is responsible for insuring the property, it’s recommended that you insure your personal possessions.
Now, all that’s left is for you to settle in and enjoy your new home!
Upon moving in, you will receive a welcome letter with contact details for any issues that may arise. If Butterfly Homes manages your property, this letter will include the name and contact information of your Property Manager. If your landlord manages the property, their full contact details will be provided instead.
If you have an emergency out of office hours, please click on the property file link or whatsapp us on 01603 870870
Please ensure that you have made arrangements to pay your rent on time to avoid any embarrassing calls chasing you for unpaid rent.
For any questions concerning your tenancy agreement, break clauses, payments or renewals, please reach out to our lettings team on 01603 870870 who will be glad to help.
Fees and Charges:
(Applies to Assured Periodic Tenancies (APTs) in England from 1 May 2026, in line with the Tenant Fees Act 2019 and Renters’ Rights Act 2025)
BEFORE YOU MOVE IN:
DURING YOUR TENANCY:
